Order cancellations & Returns


Cancellations

By a rule of thumb, Painted Wings do not allow order cancellations after payment is made. However, a product may be removed from an order under certain circumstances such as:

  1. Under-stocked items
    We may accidentally overlook our stock quantities and the product ordered is not available.
  2. Damaged items
    The item ordered is found to be damaged during shipment preparation and we do not have enough stock to replace it
  3. Lack of fabric for MTO (Made-to-Order) items
    Our creators may inform us that they do not have enough fabric left to complete the order.

In the situations above, you will be informed via email and the item affected will be removed from the order, and its total value refunded.

 

Returns

Returns are only allowed if:

  1. The items are found to be damaged on arrival
  2. The wrong item/s have been sent

In this situation, please send us an email (hello@painted-wings.net) within 7 business days of receiving the items with the following information:

  1. Order number
  2. Product to be returned
  3. Reason
  4. A photo of the damaged/incorrect item