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FAQ

Ordering & Payments

  • Do you accept layaway payments?
    Yes!
  • What payment methods do you accept?
    Orders can be paid via Paypal. If you’re in Singapore, you may also choose to pay via Bank Transfer.
  • Can you reserve an item for me?
    Reservation of items is not allowed. We have very limited stock per item and would like to give everyone a fair chance to buy them.
  • I want to buy an item from a seller, but it is not listed in your store!
    If you see a product you’d like to get but it’s not listed, please contact us and we’ll try our best to bring them in with the next shipment!

 

Shipping

  • How long will you take to ship?
    All orders will be shipped within 3 business days upon confirmation of payment.
  • When will I receive my order?
    Once your order has shipped, delivery can take between 7~14 business days to arrive. All shipments will come with a tracking number.
    For more information, please check the Payment & Shipping page.

 

If you have any other questions, we can be contacted via email at orders@painted-wings.net.